Support

We are here to help.

Get help with memorial setup, payment access, tribute submission, sharing links, and family support questions.

Start a Memorial

Need help creating a new Memtug page for a loved one? We can guide you through the process.

Access Issues

If you paid and cannot access a memorial, keep your transaction details ready when contacting support.

Tribute Moderation

Families can request review or moderation of submitted tributes to preserve dignity and respect.

Before contacting support

  • Memorial name Have the name of the memorial you are trying to access.
  • Phone number used for payment This helps trace M-Pesa access issues faster.
  • Short description of the issue For example: tribute not showing, payment confirmed but access denied, page update request.

Need direct help?

Use our contact page to send a message and we will follow up.

Contact Support